Returns

Return and Refund Policy & 30 day Money Back Guarantee

Last updated: September 20th, 2024

Thank you for shopping at Stakesys.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions. For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Stakesys Metalwork Machinery, Unit 12 Hayhill Industrial Estate, Barrow-Upon-Soar, Loughborough, LE12 8LD.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Stakesys , accessible from https://stakesys.co.uk/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: sales@stakesys.co.uk
• By phone number: 01509 812171
• By mail: Stakesys Metalwork Machinery, Unit 12 Hayhill Industrial Estate, Barrow-Upon-Soar, Loughborough, LE12 8LD

We will reimburse You no later than 5 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or customised as requested. An example would be custom die sizes for a tube bender
• Roll Cage Tubing. This material is certified and traced from manufacture to delivery to enable its use in safety cages, stunt vehicles and aircraft where full traceablity is required. Once it has been delivered, traceability is ended. Because of this the material can therefore no longer be returned and  resold for any use where traceability is required.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Stakesys Metalwork Machinery, Unit 12 Hayhill Industrial Estate, Barrow-Upon-Soar, Loughborough, LE12 8LD

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. If need advice on how to pack certain items please contact us at sales@stakesys.co.uk

It is crucial that you pack the goods to be returned the same way as we sent out. Please consider that a returned item that is damaged in return transit may well be un-refundable if we cannot re-sell.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: sales@stakesys.co.uk
• By phone number: 01509 812171
• By mail: Unit 12 Hayhill Industrial Estate, Barrow-Upon-Soar, Loughborough, LE12 8LD