Stakesy’s Guarantee: 14 Day Money Back Guarantee
1/ Items returned under the 7 working day cancellation period
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will refund the cost of the item and the cost of sending the item to you as follows:
-where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred -where you are returning an entire order, we'll refund all delivery charges that you incurred -we will refund only standard shipping charges for items delivered mainland UK (excluding Highlands & islands and orders over 25 kilos in weight)
2/ Items returned under 14-day returns guarantee
Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item minus 10% handling charge. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
3/ Any goods items over 60 kg that have incurred special freight charges are excluded and the buyer will be responsible for both arranging and the costs of the return delivery.
Refunds will be paid within thirty days of cancellation.
Please post goods to be returned or exchanged to:
Stakesy’s Metalwork Machinery, Unit 12 Hayhill Industrial Estate, Loughborough, LE12 8LD.
It is crucial that you pack the goods to be returned the same way as we sent out. Please consider that a returned item that is damaged in return transit may well be un-refundable if we cannot re-sell. Please include a note of your requirements and original invoice number.